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How ora78 Handles Your Personal Data

At ora78, we take the privacy of your account seriously — what we collect, why we collect it, and how long we keep it are all set out…

Data collected only as neededNo third-party sale of your detailsAccess requests handled within 14 daysSecured with encrypted storageAvailable where local law permits

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What This Privacy Policy Covers

ora78 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data submitted when you create and use an account on ora78.club, including your name, contact details, payment method identifiers and transaction history. When you deposit via Touch 'n Go, GrabPay, Boost or FPX, we receive a transaction reference and your

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linked account identifier — we do not store your full payment credentials on our servers. Your data is processed in accordance with applicable Malaysian law and is only accessed by staff who need it to operate your account or respond to your enquiries. Use of this
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site depends on local law and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or remove your personal data, or if you have any question about how ora78 uses your information, our support team is reachable through the channels below.

Live Chat Connect directly with our support team through the live chat window on ora78.club. Available around the clock so your privacy query is never left waiting for a business day.

Email Support Send your data access or deletion request to our privacy inbox. Include your registered email address and the nature of your request so we can locate your account and respond accurately.

Help Centre Our on-site help section covers the most common questions about data collection, cookie settings and account security. Start there for a fast answer before reaching out directly.

HOW WE PROTECT YOU

Data Handling and Account Security at ora78

Security is built into every layer of how we store and process your data. From encrypted databases to controlled staff access, the steps we take are designed to keep your account details…

Encrypted Data Storage

All personal and financial data linked to your ora78 account is stored using industry-standard encryption. This means that even in the unlikely event of a system breach, your raw details remain unreadable to unauthorised parties.

Cookie Controls

We use cookies to keep your session active and to understand how pages are used. You can adjust your cookie preferences through your browser settings at any time, and non-essential cookies will be disabled once you opt out.

Data Retention Periods

Account data is kept for as long as your account remains active and for a defined period after closure, as required by applicable Malaysian financial and regulatory obligations. Once that period ends, your data is deleted from our systems.

Access Request Process

You have the right to ask what data we hold about you. Submit a request via live chat or email with your registered details, and we will send you a summary of your stored data within 14 days of receiving the request.

Third-Party Sharing Policy

We do not sell your personal data to third parties. Where we share data — for example, with payment processors handling your Touch 'n Go or GrabPay transactions — it is shared only to complete that specific transaction or comply with a legal obligation.

Correction and Deletion Rights

If any data we hold about you is inaccurate, contact us and we will correct it promptly. You may also request deletion of your account data, subject to any retention obligations under Malaysian law that apply to your account.

Frequently Asked Questions About Your Privacy

Here are the questions we hear most often from Malaysian account holders about how ora78 collects, uses and protects personal data. If your question is not listed here, our support team can address it directly through live chat or email.

We collect your name, email address, contact number and the payment method identifier you use — such as your Touch 'n Go or GrabPay linked reference. We do not store full card numbers or banking passwords on our servers.

Your data is used to operate your account, process deposits and withdrawals via FPX or Boost, send account notifications, and comply with applicable Malaysian legal requirements. It is not used for unrelated marketing without your consent.

Yes. Send an access request through our live chat or privacy email with your registered account details. We will compile and share a summary of your stored personal data within 14 calendar days of receiving your request.

Contact our support team via live chat or email, state the correction or deletion you need, and we will action it promptly. Deletion requests are fulfilled subject to any retention periods required under Malaysian law.

We only share your data with third parties when it is necessary to process a transaction — for example, passing a transaction reference to GrabPay or FPX — or when required by law. We do not sell your personal data to any third party.

After account closure, we retain data for the period required by applicable Malaysian financial regulations. Once that legally required period expires, your personal information is permanently deleted from our systems.

We use session cookies to keep your account logged in and analytics cookies to understand page usage. You can disable non-essential cookies through your browser settings at any time; this will not prevent you from accessing your account.

How ora78 Handles Your Personal Data

Reach Us About Your Privacy Rights

Data Handling and Account Security at ora78

Encrypted Data Storage

Cookie Controls

Data Retention Periods

Access Request Process

Third-Party Sharing Policy

Correction and Deletion Rights

Frequently Asked Questions About Your Privacy

01 What personal data does ora78 collect when I open an account?

02 How is my data used once I have an account?

03 Can I request a copy of the data ora78 holds about me?

04 How do I ask for my personal data to be corrected or deleted?

05 Does ora78 share my data with other companies?

06 How long does ora78 keep my data after I close my account?

07 What cookies does ora78 use and can I turn them off?

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